Now You Can Look Forward to an Automatic Reply

Please look forward to an automatic reply when you submit an email to helpme@rhsmith.umd.edu.  You can be confident that your email has been received when you receive our automatic reply. It will look like this: 

This is an automated response – PLEASE DO NOT REPLY TO THIS MESSAGE! 

Thank you for your submission.  We have received the email you sent to helpme@rhsmith.umd.edu requesting assistance. The Office of Smith IT Help Desk monitors and manages the helpme@rhsmith.umd.edu email inbox several times a day.  We will process your request for assistance in the order it was received and during the helpdesk operating hours.  A Request For Service ticket will be generated at that time and assigned to the appropriate support personnel.  If this is an urgent matter, we recommend that you call the Office of Smith IT Help Desk at 301-405-2269 or come by our offices in 3520 Van Munching Hall during our hours of operation.

 Hours of Operation:

 Monday thru Friday - 8am to 6pm (except University Holidays)

 Please Note:  Classroom support staff is also available to assist during all hours that classes are in session including evenings and weekends.   In the event of an unscheduled system wide outage, Smith IT System Administrator's have 24/7 notification tools in place and will respond accordingly.

 Please feel free to contact us with any questions or requests regarding the status of your submission.