|
The Helpdesk should always be your first stop for
questions about technology in Van Munching Hall.
They will know how to direct your question.
They
are located in Suite 3520, Van Munching Hall. The Help Desk is committed to providing support in a
wide variety of ways including providing:
- A prompt, helpful and professional initial
point of contact for the Office of Smith IT.
- Escalation policies and procedures designed
to optimize time to resolution for customers.
- Necessary online forms to request equipment,
repairs, and network account changes.
- Online FAQ's, manuals, and tutorials to
empower customers to self-support problems.
- Equipment delivery and repair services for
supported standard computer Hardware
- Hardware upgrades for full-time
Faculty/Staff on a 3-4 year cycle.
- Computing and supplies support for both Open
and Netcentricity Labs.
How To Find
Us
The Office of Smith IT Help Desk is
located in 3520 Van Munching Hall.
Phone: 301-405-2269
Email:
helpme@rhsmith.umd.edu
Hours: Mon-Fri 8am-6pm
What We Do
Create a Request for Service
If you would like to request technical
support on line, fill out our
Request Form.
News About Contacting Helpme
Please look forward to an automatic reply
when you submit an email to helpme@rhsmith.umd.edu.
You can be confident that your email has
been received when you receive our automatic
reply. It will look like this:
This is an automated response – PLEASE DO
NOT REPLY TO THIS MESSAGE!
Read the full
message. |
Supported Hardware
Hardware from several vendors is
evaluated each summer. Special prices are
negotiated, and “standard” desktops and
laptops are chosen in preparation for the
upcoming school year. New faculty receive
one of these systems upon their arrival, and
full-time faculty and staff receive one when
Smith IT determines that their primary work
computer (the computer provided by this
office) is due for an upgrade.
Standard
systems are the only systems that our
Helpdesk can fully support. For
more information please visit our
Standard Hardware Page.
Supported Software
The Office of Smith IT is the sole
supporter and service provider for one
computer for each faculty and staff member.
We maintain software images and push patches
and updates to all equipment with our
Standard Software Image.
Every system with a Standard Software Image
includes this software:
- Windows XP Professional Operating
System – set to update critical patches
automatically
- Lotus Notes Client
- Citrix Client (for running eSmith
Portal applications)
- Microsoft Office
- Internet Explorer
- McAfee Virus Scan -updates virus
definitions automatically
- Adobe Acrobat Reader
- WinZip
- Research Insight
For additional offerings, view the
Complete List.
|
|
Helpdesk Mission
The Office of Smith IT Help Desk seeks to provide
excellent technical support for instructional,
research, and administrative computing activities of
our customers – the faculty, staff and students of
the R. H. Smith Business School. In striving towards
this goal, we serve as the primary point of contact
for faculty, staff, and students seeking problem
resolution with supported software, hardware,
networking and general IT services provided by the
Office of Smith IT department.
As part of our on-going effort to maintain our
School’s status as Leaders for the Digital Economy,
we regularly evaluate the latest technologies for
usefulness and compatibility within our computing
environment and implement those we believe
accentuate and enhance that status.
We continually seek to create/discover and implement
innovative methods of improving the customer
experience as the computing needs of our customers
evolve.
|
Google the Smith School Site:
|
Contact Info |
|
|
Smith Events
|
|
|
| |
|
|
