Conferences

Center for Complexity in Business
Fall Workshop

Friday, December 4
10:30 a.m. - 12:00 noon
1505 Van Munching Hall

Modeling and Analyzing Network Data:
A hands-on workshop using NetLogo,
R and NodeXL

PRESENTERS:
Wolfgang Jank
Director, CCB

Associate Professor of Management Science and Statistics

William Rand
Research Director, CCB
Assistant Professor of Marketing

 

Details:
This workshop is open to everyone, and it is especially recommended for PhD students who are interested in understanding and modeling complex networks. If interested in attending, we ask that you RSVP to Carrie Baran at cbaran@rhsmith.umd.edu

 

 

2009 Marketing Research Camp

The Department of Marketing will host the 2009 Marketing Research Camp on June 18 and 19 in Van Munching Hall.  The audience will be Marketing faculty and Marketing PhD students.  There will be six presentations of current research in the field -- four external presenters and two presenters from Smith's Department of Marketing Faculty. 

All presentations will take place in 1505 Van Munching Hall.  Lunch will be served from 12:30 - 1:30 p.m. in the Third Floor Atrium for the Marketing Camp participants. 

This is the complete schedule for June 18 - 19.  The paper title is a link to the abstract of the paper, located below the schedule.

THURSDAY, JUNE 18
8:30 - 9:00 a.m.    
Continental Breakfast
Outside 1505 Van Munching Hall
9:00 -10:30 a.m. Do Bonuses Enhance Sales Productivity?  A Dynamic Structural Analysis of Bonus-Based Compensation Plans*
K. Sudhir
10:30 - 11:00 a.m. Break
Outside 1505 Van Munching Hall
11:00 - 12:30 p.m. When Products Feel Special: Low Fluency Leads to Enhanced Desirability
Anastasiya Pocheptsova
12:30 - 1:30 p.m. Lunch
Third Floor Atrium
Van Munching Hall
1:30 - 3:00 p.m. Olivier Toubia
The Silver Lining Effect: Formal Analysis and Experiment
3:00 - 3:30 p.m. Break
Outside 1505 Van Munching Hall
3:30 - 5:00 p.m. Together or Apart: When Goals and Temptations
Complement Versus Compete

Ayelet Fishbach
5:45 p.m. Golf Putting Competition
University of Maryland Golf Course
Putting Green
6:15 - 7:15 p.m. Cocktail Reception
University of Maryland Golf Course
Banquet Room
7:15 p.m. Dinner
University of Maryland Golf Course
Banquet Room
FRIDAY, JUNE 19
8:30 - 9:00 a.m.
Continental Breakfast
Outside 1505 Van Munching Hall
9:00 -10:30 a.m. When Wal-Mart Enters: How Incumbent Retailers React and How This Affects Their Sales Outcomes
Jie Zhang
10:30 - 11:00 a.m. Break
Outside 1505 Van Munching Hall
11:00 - 12:30 p.m. From Individual Psychology to Cultural Trends: Virality and Abandonment in News and Names
Jonah Berger
12:30 - 1:30 p.m. Lunch
Third Floor Atrium
Van Munching Hall

 

Listed below, in order of presentation, are the presenters, their affiliation, their paper title, an abstract of their paper, and a link to their paper.



June 18 - 9:00 a.m.
K. Sudhir
Professor of Marketing and
  Director, China India Consumer Insights (CICI) Program
Yale School of Management
Yale University

Do Bonuses Enhance Sales Productivity?
A Dynamic Structural Analysis of Bonus-Based Compensation Plans*

Abstract:
  Using data on individual level sales force performance over a 3 year period at a Fortune 500 firm, we propose and estimate a dynamic structural model of sales force response to a bonus-based compensation plan. We combine Arcidiacono and Miller's new EM algorithm approach within a two step conditional choice probability (CCP) estimator to allow for sales force response heterogeneity, while preserving the computational advantage of the CCP estimators. Further, in contrast to typical dynamic choice applications estimated using real world data , where discount factors cannot be non-parametrically identified, our bonus-based compensation structure enables us to identify discount factors in a hyperbolic discounting model.

We find evidence of present bias consistent with hyperbolic discounting. Further, bonuses enhance sales productivity. The current bonus-based plan that includes quarterly and annual bonuses and an overachievement commission rates produces 18.5% higher revenues relative to a simple linear commission-only plan. Even adjusting for commission rates to allow for the same total compensation cost as in the current plan, the current bonus-based plan obtains 4.6% higher revenues. Eliminating over-achievement commission rates for sales beyond quotas reduces revenues (and profits) by roughly 6%.

The elimination of quarterly bonuses (holding the annual bonus and overachievement rates constant) reduces total revenues by 13.6% and December (year-end) revenues by 7%. Even if the eliminated quarterly bonus amounts are added to the annual bonus, revenues fall by 4%. Thus annual quotas or over-achievement commission rates have smaller impact on performance without the quarterly quotas.



June 18 - 11:00 a.m.
Anastasiya Pocheptsova
Assistant Professor of Marketing
Robert H. Smith School of Business
University of Maryland, College Park
 
When Products Feel Special:
Low Fluency Leads to Enhanced Desirability

Abstract:
   Most prior research demonstrates that feelings of high fluency which signal familiarity with an object improve its evaluation (e.g. Schwarz 2004, 2008, Winkielman et. al 2003). In a departure from those findings, in the current paper we demonstrate that low fluency can sometimes enhance evaluation of a product. In the context of everyday objects, increased fluency is a positive cue that the product is familiar and safe which leads to higher evaluation of products, as demonstrated in existing research. However, we argue that in the context of special occasion high-end goods, higher fluency which indicates abundance of the product is a negative cue because it makes the products feel less special, and this translates into lower value. Across four studies we find that a decrease in processing fluency increases preference for special occasion goods and services. We therefore demonstrate that effect of fluency on evaluation depends on naïve theory that people use at the time of judgment that varies by different consumption contexts.



June 18 - 1:30 p.m.
Olivier Toubia
David W. Zalaznick Associate Professor of Business
Columbia Business School
Columbia University
The Silver Lining Effect: Formal Analysis and Experiment

Abstract:
   The silver lining effect predicts that segregating a small gain from a larger loss results in greater psychological value than does integrating them into a smaller loss. Using a generic prospect theory value function, we formalize this effect and derive conditions under which it should occur. We show analytically that there exists a threshold such that segregation is optimal for gains smaller than this threshold. The threshold is increasing in the size of the loss and decreasing in the degree of loss aversion of the decision maker. Our formal analysis results in a set of hypotheses suggesting that the silver lining effect is more likely to occur when: (i) the gain is smaller (for a given loss), (ii) the loss is larger (for a given gain), (iii) the decision maker is less loss averse. We test and confirm these predictions in two studies of preferences, both in a non-monetary and a monetary setting. We analyze the empirical data in a hierarchical Bayesian framework.



June 18 - 3:30 p.m.
Ayelet Fishbach
Associate Professor of Behavioral Science
and Neubauer Family Faculty Fellow
Booth School of Business
University Chicago
 
Together or Apart: When Goals and Temptations
Complement Versus Compete

Abstract:
   This research examined how the presentation of items related to goals and temptations influences the dynamic of self-regulation, as reflected in evaluation and choice. The authors found that when items, such as healthy and unhealthy foods or academic and leisure activities, are presented together in a unified choice set (e.g., in 1 image) and seem to complement each other, people express a positive evaluation of and a preference for tempting items. Conversely, when the items are presented apart from each other in 2 choice sets (e.g., 2 images) and seem to compete with each other, people express a positive evaluation of and preference for goal items.


                                       
June 19 - 9:00 a.m.
Jie Zhang
Assistant Professor of Marketing
Harvey Sanders Fellow of Retail Management
Robert H. Smith School of Business
University of Maryland, College Park
 
When Wal-Mart Enters: How Incumbent Retailers React
and How This Affects Their Sales Outcomes

Abstract:
   The authors examine incumbent retailers’ reactions to a Wal-Mart entry and the impact of these reactions on the retailers’ sales. They compile a unique dataset which represents a natural experiment consisting of incumbent supermarket, drug, and mass stores in the vicinity of seven Wal-Mart entries and control stores not exposed to the entries. The dataset includes weekly store movement data for 46 product categories before and after each entry and allows them to measure reactions and sales outcomes using a before-and-after-with-control-group analysis. They find that, overall, incumbents suffer significant sales losses due to Wal-Mart entry, but there is substantial variation across retail formats, stores, and categories both in incumbent reactions and in their sales outcomes. Moreover, they find that a retailer’s sales outcomes are significantly affected by its reactions, and the relationship between reactions and sales outcomes varies across retail formats. These findings provide valuable insights on how retailers in different formats can adjust their marketing mix to mitigate the impact of Wal-Mart entry.



June 19 - 11:00 a.m.
Jonah Berger
Assistant Professor of Marketing
The Wharton School
University of Pennsylvania
 
From Individual Psychology to Cultural Trends:
Virality and Abandonment in News and Names

Note: This presentation encompasses two papers by Prof. Berger,
both of which are available here. 

Virality: The Science of Sharing and the Sharing of Science

How Adoption Speed Affects the Abandonment
of Cultural Tastes


Abstract:
 Products, ideas, and behaviors often become popular, but what leads such cultural tastes to die out and become abandoned? Why are certain things more viral than others? This talk will combine two recent projects looking at how psychological processes can provide insight into social epidemics and trends. The first project uses 120 years of data on the popularity of first names to examine why popular things become unpopular. In particular, we examine the speed of adoption and how it may relate to eventual abandonment. The second project examines social transmission. People often share news and information, and social transmission drives a host of outcomes (e.g., social contagion and product sales), but relatively little is known about why people share certain things and not others. Using data on over 7,500 New York Times articles, we examine how psychological aspects of content relate to what makes the most emailed list.

 


      

Frontiers in Services Conference

The Frontiers in Services Conference is sponsored annually by The Center for Excellence in Service, Robert H. Smith School of Business, University of Maryland, and The American Marketing Association (AMA). Founded in 1991, it is considered by many to be the world's leading annual conference on service research. The conference has a very global nature, and generally draws attendees from 20 countries or more from around the world. The Frontiers Conference features a unique international mix of business people and academics, and a cross-functional list of topics, including service marketing, service operations, service human resources, service information technology, e-service and customer relationship management. Speakers at the conference include many of the leading service experts, including high-ranking executives and prominent academics from around the world.

2008 Frontiers in Service Conference
The 17th Annual Frontiers in Service Conference was held in Washington, DC, USA on October 2 - 5, 2008. For more information, contact Carrie Baran at 301-405-8502.