The Robert H. Smith School of Business     The University of Maryland, College Park


    Volume 7, Issue 2
November 2006


 
     
    In This Issue

Marketing@SMITH
Smith is a great place to learn the skills of professional and personal marketing!


     
  Students@SMITH
Profiles of some marketing students of the Class of 2008.

 

   
  Clubs@SMITH
The Graduate Marketing Association has a lot to in store for its first-year members.

 

   
   

Classes@SMITH
Marketing Management is a comprehensive first-year introduction to the ins and outs of marketing.

 

     
   

Professors@SMITH
Marketing Professor Wendy Moe 
teaches a popular first-year core course, and shares her thoughts about what makes for a successful first-year MBA candidate.

 

     
  Research@Smith
"Feature Fatigue" is an insightful new idea just out of the Smith Marketing Department.

 

   
 

Admissions Tips
Tips and strategies from top Smith marketing professors, the president of the marketing club, and the Director of the Office of Career Management!

 

     
  Visit and Contact Information
Plan a visit to the Robert H. Smith School of Business and request application materials.

 

   
    Wish You Were Here
What's happening in and around College Park and the greater  Washington, D.C., area.

 

     
  Previous Issues
A_New_Year@SMITH Tech@SMITH Finance@SMITH Consulting@SMITH Logistics@SMITH
   
       


Marketing@SMITH

 

Hi, I’m Dan Bresette, a first-year MBA candidate at the Robert H. Smith School of Business.  Last month, I created an e-newsletter, A_New_Year@SMITH, to introduce you to some of my classmates studying in the MBA program at the University of Maryland. I wanted to give you an idea of what it’s like getting started in business school.

This month’s newsletter, Marketing@SMITH, is all about—you guessed it—marketing. I’ve learned very quickly that marketing is everywhere in business school. 

First, there’s the first-year core course, Marketing Management.  Second, there’s the Graduate Marketing Association, a very active student club that promotes Smith students interested in marketing careers. Then, there’s the incredible amount of research being done by Smith professors to make marketing more effective and relevant.  And, last but not least, there’s the personal marketing and career development that my classmates and I are mastering, with an eye toward our summer internships and post-graduate employment.

I’ve asked two of my classmates, Tekisha Harvey and Matt Bardill, who have taken on leadership roles at Smith in marketing, to help us get started.  Smith’s a great place to learn marketing, and Tekisha, Matt, and I would like to show you around.

Students@SMITH

Why Study Marketing at Smith?

Students come to study marketing as part of their MBA curriculum for many reasons, including the chance to participate in a very active student marketing club, the strengths in instruction and research of the Marketing Department, and the experienced assistance they receive from our career management professionals.

@SMITH:  What is it that attracted you to marketing?

Tekisha Harvey:  I've always enjoyed evaluating consumer demand and finding ways to address their wants. I think marketing is the key method by which businesses let consumers know that they are offering what consumers want. How businesses choose to convey this message is what is fascinating to me.

 

 

 

Matt Bardill:  Marketing interests me in a couple of ways. Marketing allows me to understand what consumers expect and demand from a particular market segment. I’m interested in how companies react to changing demands of the consumers. Most marketing requires you to have good analytical skills. I enjoy using data to find trends and patterns that help make decisions which are a big part of marketing.

@SMITH:  Why did you want to join the Graduate Marketing Association? What are your goals for the GMA?

T. H.:  I was attracted to the GMA's commitment to elevating the Smith name within the marketing community. They also serve as a support base to help career-switchers get entrenched in marketing. My goals as a first year member are to continue to support the mission of the GMA and to leverage my retail contacts to bring new companies to the Smith marketing community.

M. B.:  The GMA is an organization that supports students interested in marketing in many ways. The club is involved in a variety of events, from resume writing and job search guidance to organizing an annual marketing forum. The GMA also has input on the marketing concentration curriculum here at Smith. I think it is important that marketing students have a voice in what types of classes are offered. My goals for the GMA is to continue to grow its’ influence on the Smith community.

@SMITH:  How is your internship search going?  What resources are you using?

T. H.:  I've attended the Black MBA conference and attended corporate presentations sponsored by the Office of Career Managment. I've also applied online to various companies. It's important to take advantage of all available resources and be mindful of application dates.

M. B.:  The internship search is going well. I have attended several companies on campus info sessions and I’m beginning to narrow down my "companies I want to work for" list. The OCM has been a good source for information about companies and opportunities. The Smith Alumni Mentor program has also been helpful because it has allowed me to network with Smith alums that are currently in the areas that I’m interested in.

Return to the top


Clubs@SMITH

Graduate Marketing Association

Students at Smith are quite active in the various MBA clubs and associations. Membership in clubs and associations is a real responsibility at Smith, and students take their leadership roles seriously. Many students find Smith's clubs and associations to be a great opportunity to develop their leadership skills and gain new experiences.

Participating in the Graduate Marketing Association (GMA) is a key avenue for many first-year MBAs to learn more about their chosen concentration and prepare for their summer internships. And, of course, it’s a fun group of people, too.

@SMITH spoke with GMA President Dan Phelps, a second-year MBA candidate, to get to know the club and its members a little better.

@SMITH:  How did you decide on attending business school?

D. P.:  It was the right decision based on the timing. Any later and my daughters would have made it more of a handful.

@SMITH:  How was your first year of business school? How about your first semester of your second year? What's different between the first and second years?

D. P.:  The first year was tough as it had been 14 years since I had last taken an exam. The second year is more interesting to me as I am able to concentrate my studies on those courses that I came to school to excel in.

@SMITH:  What made you choose to study marketing?

D. P.:  It’s just what I do, and I wanted to get better in this discipline, not change my focus.

@SMITH:  What influenced you to take on a leadership role with the GMA? How has your experience with the GMA enriched your time in business school?

D. P.:  Candidly, I was selected for the role.  But, I knew that I wanted it as well.  The GMA was the only thing I wanted to do, as it was where my interests lay.  Working through the issues of the GMA has definitely provided more exposure to the Smith administration, and it’s allowed me to have a hand in crafting a new direction for the club.

@SMITH:  How does the GMA work on behalf of Smith students studying marketing? What sort of events, etc., does the GMA sponsor?

D. P.:  A number of different workshops are sponsored and run by the club: resume, interviewing, case prep, elective, internship, and communications programs are all administered through the GMA throughout the year.

Return to the top


Classes@SMITH

Marketing Management

Our first formal introduction to marketing is Marketing Management (BUSI 650). It’s a generalist’s course, and it sets up Smith MBAs to take advantage of the breadth and depth of the Marketing Department, which BusinessWeek Online has given “high marks for exceptional marketing courses as part of an MBA.”

@SMITH: What do you hope to learn during Marketing Management?

Tekisha Harvey:  I intend to get a comprehensive background in the fundamentals behind marketing decisions. This will allow me to analyze and formulate effective marketing strategies and make informed business decisions.
 

 

Matt Bardill:  I hope to learn the basic terms and concepts used in marketing. This introduction course should give me a good foundation which I can build on when I take advanced marketing classes next semester and next year.

 

Return to the top


Professors@SMITH

Professor Wendy Moe

Marketing Management (BUSI 650) is taught by Professor Wendy W. Moe of the Marketing Department. Professor Moe earned her Ph.D. from the Wharton School of Business, University of Pennsylvania. Professor Moe’s research interests are in customer behavior on the World Wide Web and the dynamics of e-commerce sites. @SMITH asked Professor Moe about her teaching philosophy, interests, and expectations for first-year MBAs.

@SMITH: When and where did you develop an interest in teaching business and marketing?

Professor Wendy Moe: I had very inspirational professors in college who showed me that marketing wasn't all just fluff. I learned quickly that those who can tie together analytical thinking with the marketing perspective had huge potential for success.

@SMITH: How would you define your teaching style?

W. M.: I try to teach concepts and frameworks by showing how they play out in practice. Therefore, I use lots of examples and cases. I find that students remember these stories, and hence the lessons, long after they've left the classroom.

@SMITH: How do you approach marketing when you're introducing first-year MBAs to such an all-encompassing business discipline?

W. M.: Marketing is a frame of mind. My objective is to introduce the MBAs to a way of thinking that is focused on the perspective of the customer.

@SMITH: What are your interests as a researcher?

W. M.: First, behavior using Internet clickstream data. My second area of research focuses on early forecasting techniques.

@SMITH: How have your research interests found their way into your classes?

W. M.: I've learned a lot about e-commerce through my research and other professional experiences. The Internet has changed the way we interact with customers, and I try to bring some of those ideas into class.

@SMITH: What qualities or chacteristics do you look for in first-year MBAs?

W. M.: Motivation and enthusiasm. At a certain level, everyone is smart. Motivation and enthusiasm sets apart the true leaders.

Return to the top


Research@SMITH

Professor Rebecca Hamilton

Students at Smith have access to some incredibly talented professors who bring their experiences into their classrooms. Smith's emphasis on research in the classroom gives students a great opportunity to gain first-hand experience with current business practices.

Professor Rebecca Hamilton teaches marketing and consumer behavior at the Robert H. Smith School of Business. Her innovative research on “feature fatigue” is making its way into her courses. @SMITH spoke with Prof. Hamilton, who was recently named the Marketing Sciences Institute Young Scholar for 2006, to learn more about how consumers think about the electronic products they buy, and how her new ideas enrich her students’ education.

@SMITH: How did you become interested in the issues of feature fatigue and its effects on consumer behavior?

Professor Rebecca Hamilton: My coauthor, Roland Rust, received a very complicated mouse pad as a gift, one that has all kinds of features: a built-in radio, a clock…. It had so many features that the mouse pad actually came with an instruction sheet. He came into my office and asked my why it was that manufacturers loaded their products with so many features. Did consumers actually want all these features? That's when we started talking about this research project.

@SMITH: How does your expertise as a researcher influence your teaching style? How has your research found its way into your classes?

R.H.: I've taught an MBA course called Customer Analysis for the past few years, and I've been able to bring my research into the classroom in two ways. First, because it is a class about understanding customers, I can share my expertise as a consumer researcher. We talk about how to design surveys and experiments, and I point out some of the pitfalls to avoid. Second, I can share my research findings on relevant topics. I’ve done some research on investment decision-making that I share with my students when we cover the topic of motivation and goals, and we talk about feature fatigue when we cover the topic of consumer decision-making.

Want to learn more about feature fatigue? Think you may have experienced it? Click here to read, “Feature Fatigue: When Product Capabilities Become Too Much of a Good Thing”.  (Requires Adobe Reader. To learn more about Adobe Reader or download for free, click here.)

Return to the top


Careers@SMITH

Peter Brown, Director of the Office of Career Management

The Smith Office of Career Management (OCM) is committed to helping Smith MBAs find summer and post-graduate employment with the world’s top firms.

The search for a job starts immediately after students arrive for first-year orientation, in order to give us the best preparation possible.

Much of our preparation comes in the form of professional development—learning how to market ourselves attractively to employers. @SMITH discussed career management with Peter Brown, MBA ’93, Director of the OCM.

@SMITH:  You’re an alumnus of the Smith School. What did you do in the private sector before joining the OCM? How has career management and recruiting changed since you were a student?

Peter Brown:  I completed my MBA from the University of Maryland in May of 1993, after which I went into the telecommunications industry as a Product Marketing Analyst for MCI, Inc. Over the next 12 years, I moved into management of Product Development & Management teams for several companies, including Sprint International, British Telecommunications, and AT&T. In the years since I was an MBA student, the most notable change I see in career management is in the amount of research and preparation required to be successful. For example, for students this means in-depth web research on target companies where they'd like to work. Showing up at a job interview with anything less than thorough knowledge of the company can be a real strike against the candidate. For career office professionals, this means gaining complete understanding for exactly what an employer is looking for in terms of functional area and skill set. The better the mutual understanding of what's being sought by employers and what a school believes it can deliver in its students, the more successful that relationship will be.

The biggest change in recruiting since my graduation from business school is the ability for employers to leverage on-line capabilities to promote job opportunities to attract and hire top talent efficiently and across geographies. This 'virtual' job posting and recruiting environment is a 'win-win' for both employers and students in that there are more job opportunities advertised as well as more applicants from which to choose to fill a given position.

@SMITH: The OCM was an important part of our orientation week, and then during the subsequent several weeks. How did OCM plan this year’s orientation events?

P. B.:  The OCM looked closely at the successes from previous orientation sessions, realizing from feedback surveys that certain sessions were more valuable than others. We also worked closely with many other departments in the orientation planning process to assure that there was meaningful depth and breadth of learning opportunities for students.

@SMITH:  Smith Students do very well during their search for a meaningful summer internship and, then, for a good job after graduation. How does the OCM fit into this process? What’s the OCM’s philosophy?

P. B.:  The OCM provides customized, individual career coaching for each student that enters the Smith MBA program. Each student works closely with a specific career coach to help identify career objectives, target companies, resume and cover letter development, and interviewing skills. In addition, the OCM has a team of Employer Development Managers that reaches out to companies to encourage them to recruit the top talent that we have at Smith. The OCM's philosophy on supporting students can be summed up to say "your success is our success". What the OCM means by this is that when students get jobs at top companies, this has the effect of pleasing recruiters and employers, which increases the stature and reputation of the Smith School.

@SMITH: Is there a key piece of strategy you give to first-year MBAs who are learning how to more professionally and completely present themselves to employers?

P. B.: The key piece of strategy for first-year MBAs in presenting well to employers is all about preparation. First, research thoroughly the employers in which you are interested to assure that their corporate culture and opportunities are good fits with your values and background. Second, make full use of your individual career coach so that your resume, cover letter, and interviewing techniques are of outstanding quality. And third, prepare for networking by leveraging the OCM's extensive database of alumni and recruiting contacts to get the best possible people and advisement involved in your search. By assuring that they are prepared in all facets of the job search, students will be much more likely to present themselves completely and professionally to employers.

Return to the top


Admission Tips

@SMITH:  Any advice for prospective students considering studying marketing at Smith?

Dan Phelps In the words of [Smith Professor] Hugh Courtney, "we want to know what you think, not what you feel." A Smith MBA is all about taking stands and proving your positions quantitatively. Whether marketing or finance, there are no easy roads through Smith.

 

Wendy Moe:  Marketing is not limited to just sales and advertising. It is a way of thinking that affects all business functions from finance to information technology. Without customers, a business cannot survive. So, understanding customers and marketing is key to building any successful business.

 

Rebecca Hamilton:  One theme that we emphasize in our marketing courses here at the Smith School is customer lifetime value. As an introduction to this topic, prospective students might consider reading the book Driving Customer Equity by Roland Rust (a faculty member at Smith), Valarie Zeithaml, and Katherine Lemon.

 

Peter Brown: I would strongly encourage prospective students to consider that Smith has an outstanding reputation as a technologically advanced institution that truly prepares its students for leadership roles in the ever-increasing digital world.  From College Park, students have in incredible selection of both employers and functional areas within a short distance of the school.

Return to the top


Visit and Contact Information

The Robert H. Smith School of Business strives to provide many varied opportunities for prospective students and applicants to experience our community for themselves.

We recommend making a visit to our College Park campus to:

 • Meet current students and ask for their insights and advice;
 • See the state-of-the-art facilities and resources of Van Munching Hall;
 • Sit in a first-year MBA class (reservations required);
 • Talk with members of the admissions committee, career office, and other key staff; and
 • Imagine yourself as part of the Smith community.

 Visit our Web site and prepare some questions for your visit:

• What is unique about Smith?
• What does Smith offer?
• Why did current students choose Smith? and
• What has been your greatest surprise since you arrived?  

If you would like to take advantage of a structured visitor program, consider participating in Beyond the Classroom or Visits with viBe:

Beyond the Classroom was developed to offer admitted students and applicants insight into life at Smith, but without a classroom visit. Events have included guest speakers, new product focus groups, and industry forums.

Visits with the Volunteers in Business Education (viBe) are half-day sessions designed to provide participants with a tour of Van Munching Hall, overview of the program, a class visit, and lunch with current MBA students.

If you are unable to travel to College Park, please join us for an upcoming online chat. Send us an e-mail if you would like an invitation to participate, click here, and continue to watch your e-mail inbox for monthly issues of @SMITH and other exciting announcements! 

To visit the Robert H. Smith School of Business Admissions Office online, please click here.

To request admission materials, please register here.

Return to the top


Wish You Were Here...

There’s no shortage of great things to do at the University of Maryland (if you’re caught up on your team projects and homework assignments, that is). 

In College Park, you could…

Root for as many Terrapins as you like: football, men's basketball, women's basketball (who won it all last season)!  Fear the Turtle!

Take a long look at the stars at the world-class University of Maryland Observatory and learn about Earth and Mars similarities and differences from Andrew Johnson of the National Air and Space Museum.

In Baltimore, you could…

Sit on the 50-yard line at M&T Bank Stadium and cheer for (or, depending on your allegiances, against) the AFC North first-place Baltimore Ravens.

In Annapolis, you could…

Stroll the halls of power in Maryland, and take a tour of the State House, the oldest such building in continuous use.

In Washington, you could…

Blog with the best of them at Tryst, a popular D.C. "third place".

Explore the rich cultures of North America's original people at the Smithsonian Institution National Museum of the American Indian during American Indian Heritage Month.

Return to the top


Robert H. Smith School of Business
University of Maryland
Van Munching Hall
College Park, MD 20742
http://www.rhsmith.umd.edu/
mba_info@rhsmith.umd.edu