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Students@SMITH
Why Study Marketing at Smith?
Students come to study marketing as
part of their MBA curriculum for many reasons, including the chance
to participate in a very active student marketing club, the
strengths in instruction and research of the Marketing Department,
and the experienced assistance they receive from our career
management professionals.
@SMITH: What is it that
attracted you to marketing?
Tekisha
Harvey: I've always enjoyed evaluating consumer demand and
finding ways to address their wants. I think marketing is the key
method by which businesses let consumers know that they are offering
what consumers want. How businesses choose to convey this message is
what is fascinating to me.

Matt
Bardill: Marketing interests me in a couple of ways.
Marketing allows me to understand what consumers expect and demand
from a particular market segment. I’m interested in how companies
react to changing demands of the consumers. Most marketing requires
you to have good analytical skills. I enjoy using data to find
trends and patterns that help make decisions which are a big part of
marketing.
@SMITH: Why did you want
to join the Graduate Marketing Association? What are your goals for
the GMA?
T. H.: I was
attracted to the GMA's commitment to elevating the Smith name
within the marketing community. They also serve as a support
base to help career-switchers get entrenched in marketing. My
goals as a first year member are to continue to support the
mission of the GMA and to leverage my retail contacts to bring
new companies to the Smith marketing community.
M. B.: The GMA is an
organization that supports students interested in marketing in
many ways. The club is involved in a variety of events, from
resume writing and job search guidance to organizing an annual
marketing forum. The GMA also has input on the marketing
concentration curriculum here at Smith. I think it is important
that marketing students have a voice in what types of classes
are offered. My goals for the GMA is to continue to grow its’
influence on the Smith community.
@SMITH: How is your
internship search going? What resources are you using?
T. H.: I've attended
the Black MBA conference and attended corporate presentations
sponsored by the Office of Career Managment. I've also applied
online to various companies. It's important to take advantage of
all available resources and be mindful of application dates.
M. B.: The
internship search is going well. I have attended several
companies on campus info sessions and I’m beginning to narrow
down my "companies I want to work for" list. The OCM has been a
good source for information about companies and opportunities.
The Smith Alumni Mentor program has also been helpful because it
has allowed me to network with Smith alums that are currently in
the areas that I’m interested in.
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Clubs@SMITH
Graduate Marketing
Association
Students at Smith are quite active in
the various MBA clubs and associations. Membership
in clubs and associations is a real responsibility at Smith, and
students take their leadership roles seriously. Many students find
Smith's clubs and associations to be a great opportunity to develop their
leadership skills and gain new experiences.
Participating in the
Graduate
Marketing Association (GMA) is a key avenue for many first-year MBAs
to learn
more about their chosen concentration and prepare for their summer internships. And, of course, it’s a fun
group of people, too.
@SMITH spoke with GMA President Dan
Phelps, a second-year MBA candidate, to get to know the club and its
members a little better.
@SMITH: How did you decide
on attending business school?
D. P.: It was the
right decision based on the timing. Any later and my daughters
would have made it more of a handful.
@SMITH: How was your first
year of business school? How about your first semester of your
second year? What's different between the first and second years?
D. P.: The first
year was tough as it had been 14 years since I had last taken an exam.
The second year is more interesting to me as I am able to
concentrate my studies on those courses that I came to school to
excel in.
@SMITH: What made you choose
to study marketing?
D. P.: It’s just
what I do, and I wanted to get better in this discipline, not
change my focus.
@SMITH: What influenced you
to take on a leadership role with the GMA? How has your experience
with the GMA enriched your time in business school?
D. P.: Candidly, I
was selected for the role. But, I knew that I wanted it as
well. The GMA was the only thing I wanted to do, as it was
where my interests lay. Working through the issues of the
GMA has definitely provided more exposure to the Smith
administration, and it’s allowed me to have a hand in crafting a
new direction for the club.
@SMITH: How does the GMA
work on behalf of Smith students studying marketing? What sort of
events, etc., does the GMA sponsor?
D. P.: A number of
different workshops are sponsored and run by the club: resume,
interviewing, case prep, elective, internship, and
communications programs are all administered through the GMA
throughout the year.
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Classes@SMITH
Marketing Management
Our first formal introduction to marketing is Marketing Management (BUSI
650). It’s a generalist’s course, and it sets up Smith MBAs to take
advantage of the breadth and depth of the Marketing Department,
which BusinessWeek Online has given “high marks for exceptional
marketing courses as part of an MBA.”
@SMITH:
What do you hope to learn during
Marketing Management?
Tekisha
Harvey:
I intend to get a comprehensive background in the fundamentals
behind marketing decisions. This will allow me to analyze and
formulate effective marketing strategies and make informed business
decisions.
Matt
Bardill: I hope to learn the basic terms and concepts used
in marketing. This introduction course should give me a good
foundation which I can build on when I take advanced marketing
classes next semester and next year.
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Professors@SMITH
Professor Wendy Moe
Marketing Management (BUSI 650) is taught by
Professor Wendy W. Moe of the Marketing Department. Professor Moe
earned her Ph.D. from the Wharton School of Business, University of
Pennsylvania. Professor Moe’s research interests are in customer
behavior on the World Wide Web and the dynamics of e-commerce sites.
@SMITH asked Professor Moe about her teaching philosophy, interests,
and expectations for first-year MBAs.
@SMITH: When and where did
you develop an interest in teaching business and marketing?
Professor Wendy
Moe: I had very inspirational professors in college who
showed me that marketing wasn't all just fluff. I learned
quickly that those who can tie together analytical thinking with
the marketing perspective had huge potential for success.
@SMITH: How would you
define your teaching style?
W. M.: I try
to teach concepts and frameworks by showing how they play out in
practice. Therefore, I use lots of examples and cases. I find
that students remember these stories, and hence the lessons,
long after they've left the classroom.
@SMITH: How do you
approach marketing when you're introducing first-year MBAs to such
an all-encompassing business discipline?
W. M.:
Marketing is a frame of mind. My objective is to introduce the
MBAs to a way of thinking that is focused on the perspective of
the customer.
@SMITH: What are your
interests as a researcher?
W. M.: First,
behavior using Internet clickstream data. My second area of
research focuses on early forecasting techniques.
@SMITH: How have your
research interests found their way into your classes?
W. M.: I've
learned a lot about e-commerce through my research and other
professional experiences. The Internet has changed the way we
interact with customers, and I try to bring some of those ideas
into class.
@SMITH: What
qualities or chacteristics do you look for in first-year MBAs?
W. M.:
Motivation and enthusiasm. At a certain level, everyone is
smart. Motivation and enthusiasm sets apart the true leaders.
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Research@SMITH
Professor Rebecca Hamilton
Students at Smith have access to some
incredibly talented professors who bring their
experiences into their classrooms. Smith's emphasis on
research in the classroom gives students a great opportunity to gain
first-hand experience with current business practices.
Professor Rebecca Hamilton teaches marketing and
consumer behavior at the Robert H. Smith School of Business. Her
innovative research on “feature fatigue” is making its way into her
courses. @SMITH spoke with Prof. Hamilton, who was recently named
the Marketing Sciences Institute Young Scholar for 2006, to learn
more about how consumers think about the electronic products they
buy, and how her new ideas enrich her students’ education.
@SMITH: How did you become interested in the
issues of feature fatigue and its effects on consumer behavior?
Professor Rebecca Hamilton:
My coauthor, Roland Rust, received a very complicated mouse
pad as a gift, one that has all kinds of features: a built-in
radio, a clock…. It had so many features that the mouse pad
actually came with an instruction sheet. He came into my office
and asked my why it was that manufacturers loaded their products
with so many features. Did consumers actually want all these
features? That's when we started talking about this research
project.
@SMITH: How does your expertise as a researcher
influence your teaching style? How has your research found its way
into your classes?
R.H.: I've
taught an MBA course called Customer Analysis for the past few
years, and I've been able to bring my research into the
classroom in two ways. First, because it is a class about
understanding customers, I can share my expertise as a consumer
researcher. We talk about how to design surveys and experiments,
and I point out some of the pitfalls to avoid. Second, I can
share my research findings on relevant topics. I’ve done some
research on investment decision-making that I share with my
students when we cover the topic of motivation and goals, and we
talk about feature fatigue when we cover the topic of consumer
decision-making.
Want to learn more about feature fatigue? Think
you may have experienced it? Click
here to read, “Feature Fatigue: When Product Capabilities Become
Too Much of a Good Thing”. (Requires Adobe Reader. To learn more about Adobe Reader or download for free, click
here.)
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Careers@SMITH
Peter
Brown, Director of the Office of Career Management
The Smith
Office of Career
Management (OCM) is committed to helping Smith MBAs find summer and
post-graduate employment with the world’s top firms.
The search for a job starts
immediately
after students arrive for first-year orientation, in order to give
us the best preparation possible.
Much of our preparation comes in the
form of professional development—learning how to market ourselves
attractively to employers. @SMITH discussed career management with
Peter Brown, MBA ’93, Director of the OCM.
@SMITH: You’re an
alumnus of the Smith School. What did you do in the private sector
before joining the OCM? How has career management and
recruiting changed since you were a student?
Peter Brown: I completed
my MBA from the University of Maryland in May of 1993, after which I
went into the telecommunications industry as a Product Marketing
Analyst for MCI, Inc. Over the next 12 years, I moved into
management of Product Development & Management teams for several
companies, including Sprint International, British
Telecommunications, and AT&T. In the years since I was an MBA
student, the most notable change I see in career management is in
the amount of research and preparation required to be successful.
For example, for students this means in-depth web research on target
companies where they'd like to work. Showing up at a job interview
with anything less than thorough knowledge of the company can be a
real strike against the candidate. For career office professionals,
this means gaining complete understanding for exactly what an
employer is looking for in terms of functional area and skill set.
The better the mutual understanding of what's being sought by
employers and what a school believes it can deliver in its students,
the more successful that relationship will be.
The biggest change in recruiting
since my graduation from business school is the ability for
employers to leverage on-line capabilities to promote job
opportunities to attract and hire top talent efficiently and across
geographies. This 'virtual' job posting and recruiting environment
is a 'win-win' for both employers and students in that there are
more job opportunities advertised as well as more applicants from
which to choose to fill a given position.
@SMITH: The OCM was an
important part of our orientation week, and then during the
subsequent several weeks. How did OCM plan this year’s orientation
events?
P. B.: The OCM looked
closely at the successes from previous orientation sessions,
realizing from feedback surveys that certain sessions were more
valuable than others. We also worked closely with many other
departments in the orientation planning process to assure that there
was meaningful depth and breadth of learning opportunities for
students.
@SMITH: Smith Students
do very well during their search for a meaningful summer internship
and, then, for a good job after graduation. How does the OCM fit
into this process? What’s the OCM’s philosophy?
P. B.: The OCM provides
customized, individual career coaching for each student that enters
the Smith MBA program. Each student works closely with a specific
career coach to help identify career objectives, target companies,
resume and cover letter development, and interviewing skills. In
addition, the OCM has a team of Employer Development Managers that
reaches out to companies to encourage them to recruit the top talent
that we have at Smith. The OCM's philosophy on supporting students
can be summed up to say "your success is our success". What the OCM
means by this is that when students get jobs at top companies, this
has the effect of pleasing recruiters and employers, which increases
the stature and reputation of the Smith School.
@SMITH: Is there a key piece
of strategy you give to first-year MBAs who are learning how to more
professionally and completely present themselves to employers?
P. B.: The key piece of
strategy for first-year MBAs in presenting well to employers is all
about preparation. First, research thoroughly the employers in which
you are interested to assure that their corporate culture and
opportunities are good fits with your values and background. Second,
make full use of your individual career coach so that your resume,
cover letter, and interviewing techniques are of outstanding
quality. And third, prepare for networking by leveraging the OCM's
extensive database of alumni and recruiting contacts to get the best
possible people and advisement involved in your search. By assuring
that they are prepared in all facets of the job search, students
will be much more likely to present themselves completely and
professionally to employers.
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Admission
Tips
@SMITH: Any advice for
prospective students considering studying marketing at Smith?
Dan
Phelps:
In the words of [Smith Professor] Hugh Courtney, "we want
to know what you think, not what you feel." A Smith MBA is all about
taking stands and proving your positions quantitatively. Whether
marketing or finance, there are no easy roads through Smith.

Wendy Moe: Marketing
is not limited to just sales and advertising. It is a way of
thinking that affects all business functions from finance to
information technology. Without customers, a business cannot
survive. So, understanding customers and marketing is key to
building any successful business.
Rebecca
Hamilton: One theme that we emphasize in our marketing
courses here at the Smith School is customer lifetime value. As an
introduction to this topic, prospective students might consider
reading the book Driving Customer Equity by Roland Rust (a faculty
member at Smith), Valarie Zeithaml, and Katherine Lemon.
Peter
Brown: I would strongly encourage prospective students to
consider that Smith has an outstanding reputation as a
technologically advanced institution that truly prepares its
students for leadership roles in the ever-increasing digital world.
From College Park, students have in incredible selection of both
employers and functional areas within a short distance of the
school.
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Visit and Contact Information
The Robert H. Smith School of Business strives to provide many
varied opportunities for prospective students and applicants to
experience our community for themselves.
We recommend making a visit to our College Park
campus to:
• Meet current students and ask for their
insights and advice;
• See the state-of-the-art facilities and resources of Van Munching Hall;
• Sit in a first-year MBA class (reservations required);
• Talk with members of the admissions committee, career office, and other
key staff; and
• Imagine yourself as part of the Smith community.
Visit our Web site and prepare some questions for your visit:
• What is unique about Smith?
• What does Smith offer?
• Why did current students choose Smith? and
• What has been your greatest surprise since you arrived?
If you would like to take advantage of a structured visitor program,
consider participating in
Beyond the Classroom or Visits with
viBe:
Beyond the Classroom was developed to offer admitted students and
applicants insight into life at Smith, but without a classroom
visit. Events have included guest speakers, new product focus
groups, and industry forums.
Visits with the
Volunteers in Business Education (viBe)
are half-day sessions designed to provide participants with a tour of Van
Munching Hall, overview of the program, a class visit, and lunch with current MBA
students.
If you are unable to travel to College Park, please join us for an
upcoming online chat. Send us an e-mail if you would like an
invitation to participate, click here, and continue to watch your e-mail inbox for monthly issues of @SMITH
and other exciting announcements!
To visit the
Robert H. Smith School of Business Admissions Office online, please
click
here.
To request admission materials, please register
here.
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Wish You Were Here...
There’s no shortage of great things to do at the
University of Maryland (if you’re caught up on your team projects
and homework assignments, that is).
In College Park, you could…
Root for as many Terrapins as you like:
football,
men's basketball,
women's basketball
(who
won it all last season)!
Fear the Turtle!
Take a long look at the stars at the world-class
University of Maryland
Observatory and learn
about Earth and Mars similarities and differences from Andrew
Johnson of the National Air and Space Museum.
In Baltimore, you could…
Sit on the 50-yard line at M&T Bank Stadium and
cheer for (or, depending on your allegiances, against) the AFC North
first-place
Baltimore
Ravens.
In Annapolis, you could…
Stroll the halls of power in Maryland, and take a
tour of the
State House,
the oldest such building in continuous use.
In Washington, you could…
Blog
with the best of them at
Tryst,
a popular D.C. "third place".
Explore the rich cultures of North America's
original people at the Smithsonian Institution National Museum of
the American Indian during
American Indian Heritage Month.
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Robert H. Smith School of Business University of
Maryland Van Munching Hall College Park, MD 20742
http://www.rhsmith.umd.edu/
mba_info@rhsmith.umd.edu
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