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Journal of Service Research
Best Article Award
The Best Article Award is presented annually to the best article in the previous volume of JSR. The winning article, as well as a set of finalist articles, are chosen by the JSR Editorial Review Board. The authors of the winning article are awarded plaques and a cash prize of $2000 at the AMA Frontiers in Service Conference. The Best Article Award is sponsored by IBM, the world's largest service company and leader of Services Science, Management and Engineering initiative.
2009 Winner
Katherine N. Lemon and Florian v. Wangenheim, "The Reinforcing
Effects of Loyalty Program Partnerships and Core Service Usage: A Longitudinal
Analysis" (May 2009)
2009 Finalists
Bart Larivière, "Linking Perceptual and Behavioral Customer Metrics
to Multiperiod Customer Profitability: A Comprehensive Service-Profit Chain
Application" (August 2008)
Nicolas Glady and Christophe Croux, "Predicting Customer Wallet
Without Survey Data" (February 2009)
Machiel J. Reinders, Pratibha A. Dabholkar, and Ruud T. Frambach,
"Consequences of Forcing Consumers to Use Technology-Based Self-Service"
(November 2008)
Mark S. Rosenbaum, "Return on Community for Consumers and Service
Establishments" (November 2008)
 Previous Winners and Finalists
(PDF)
JSR Best Reviewer Award
The quality of the Journal of Service Research is dependent on the tireless work of many dedicated reviewers, and especially the superb panel of experts that makes up the JSR Editorial Review Board. The journal has benefited tremendously from the Editorial Board’s selfless hard work and high-quality reviews, and the Journal’s 2005 reviewing statistics show an average turnaround time to authors of new submissions to be only 45 days, made possible by a median review time of 29 days across JSR reviewers. Out of all of the fine reviewers, JSR annually recognizes one reviewer who has 1) provided reviews of exceptional quality, 2) quicker review times than average, and 3) more reviews completed than average. The award is presented at the AMA Frontiers in Service Conference.
2009 Winner of JSR Best Reviewer Award
Michael K. Brady, Florida State
University
Previous Best Reviewers (PDF)
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