Frontiers in Service Conference

Best Practitioner Presentation Award

Created in 2008, the Best Practitioner Presentation Award is a competition designed for the business practitioner audience and is awarded to the best practitioner concurrent presentation given at the Frontiers in Service Conference.  Finalists were selected by a special judging panel during the abstract submission evaluation period, and the winner was decided during the concurrent sessions by that same judging panel. The judges looked for presentations that demonstrated how research could be applied or has been applied to real-world practical situations or problems.

2009 Winner

“Because Customers Want To, Need To, Or Ought To?: A Longitudinal Analysis of the Impact of Commitment on Share-of-Wallet,” Bart Larivière, Ghent University, Timothy Keiningham, Ipsos Loyalty, Lerzan Aksoy, Fordham University, and Bruce Cooil, Vanderbilt University

2009 Finalists

“Practical experience with Support Point Analysis in DHL,” Roman Albrecht, DHL IT Services Europe, and Ota Novotny and  Jiri Vorisek, University of Economics, Prague

“A Financial Innovation in Promotion Services: the case of ‘LoyaltyShares’,” Andrea Ordanini, Bocconi University, Italy, and Ellen Philip, Ellen Philip Associates, USA   

Past Winners and Finalists

2008 Winner

“Optimal Staffing at Multiple Locations for a Multi-Skill Service Provider,” Ying Tat Leung, IBM Research Division, Jesse Bockstedt, University of Minnesota and Wolfgang Koenig, Frankfurt University

2008 Finalists

“Can Wal-Mart Transform American Healthcare?” Ron Hammerle, Health Resources

“End-to-End Revenue Management of Amorphous Service Capacity: The Case of Handle With Care,” Laura Smith, Handle With Care Ltd and Irene C L Ng, University of Exeter

For more information, contact Carrie Baran at cbaran@rhsmith.umd.edu or 301.405.8502