Smith Operations

Address: 2410 Van Munching Hall
Phone: 301-405-2189
Fax: 301-314-1381
Hours: Monday - Friday, 8 a.m. - 5 p.m.

Smith Operations (formerly Faculty Services) is a division of the Office of Administration charged with providing facilities and operations support to all Faculty and Staff of the Robert H. Smith School of Business. Smith Operations also serves as the first point of contact for many external visitors (student, faculty, and business professionals) to the Smith School.

Staff
Lee Comstock, Director of Operations, 301-405-7134
Tina Marie Rollason, Facilities Coordinator, 301-405-1021
Tyrone Hagans, Office Clerk, 301-405-4941
Anne Stevens, Office Clerk, 301-405-2304

Services
See the descriptions of services provided below.

Business Cards
Faculty and staff wishing to order business cards should fill out this online business card order form, which will be processed and sent to Anne Stevens. Please allow 3-4 weeks for delivery. MBA students should place business card orders through the Office of Career Management, and PhD students should contact Mary Slye.

Supply Request
Faculty and staff wishing to order supplies should fill out this online supply request form, which will be processed and sent to Anne Stevens. Please refer to your Office Max or Rudolph's catalog when placing the order.

Meeting Room Reservations
To reserve a room in Van Munching Hall, send a request by e-mail to astevens@rhsmith.umd.edu. Make sure to include the date, time, and size of the room needed and name of the event. You will receive a room assignment or regrets by e-mail.

Mail Distribution
Mailboxes for all faculty, instructors, and PhD teaching assistants as well as for program offices and centers are located in room 2410A. Mail is picked up and delivered by the University Mail Services twice daily, at approximately 10 a.m. and 2 p.m. Incoming mail is distributed to mailboxes by the staff of Smith Operations promptly upon delivery. The mail room is accessible at all times with the use of any old-wing VMH office key. Members of the new wing must have an additional mail room key. Shady Grove campus mail is picked up and dropped off in room 2410 each Monday, Wednesday, and Friday.

All incoming packages are logged into a daily journal by the staff of Smith Operations. Like other mail items, packages are placed in the mailboxes upon delivery. However, written notices are placed in the mailboxes in lieu of packages which are too large.

Acceptable outgoing mail includes: stamped mail, express mail, bulk mail, international mail, and regular first and third class mail. Stamped mail and regular first and third class mail may be placed in the outgoing mail bins in room 2410A. Currently, UPS provides express mail services to the college. Outgoing UPS packages should be placed in the drop box at the top of the stairs on the second floor near the Office of Smith Operations.

For special instructions and restrictions on outgoing mail (specifically express mail, bulk mail, and international pieces weighing over 1 lb.), please see the staff of Smith Operations or contact the University Mail Services at 5-4473.

Supplies Warehouse
Smith Operations stores and distributes immediate-use office supplies to faculty and staff. To request supplies, to stock for your department, please submit a completed Supplies Request Form to Smith Operations. (These forms are available in 2410 or fill our our online request form.) Requests for supplies are fulfilled within approximately 24-48 hours. Items which are requested and are not stocked in Smith Operations will require special ordering from the University General Stores. Distribution of these items usually takes place within one week.

In addition, Smith Operations will coordinate business card, letterhead, envelope, and other printing orders with our printers (Diversified Marketing). To request business cards or other printed items, please forward the desired text to Smith Operations or fill out the online request form. Generally, printed items are delivered within three weeks.

Instructional Aids
Exam booklets and scantron forms are also available from Smith Operations. Scantrons are processed by the Department of Academic Information Services of the College of Computer and Space Sciences. Please contact AITS at 5-2934 with questions regarding this process.

Teaching Evaluation Administration
Teaching Evaluation packets are compiled and distributed by the staff of Smith Operations with oversight from the Teaching Enhancement Committee. Teaching Evaluations are administered each semester during the last two weeks of classes. Each semester, all faculty receive a letter from the Office of the Dean which outlines the procedures and dates of administration for the evaluations.

Copy Services
A division of the University Business Services is housed within room 1406 VMH. Copy Services, formally known as Media Express, is a full service copying center which can provide regular or color copies, optical scanning, scan to e-mail, transparencies, bound copies, or course packets for sale in the Reckord Armory or University Book Center. Copy requests should be placed with Copy Services or the request can be e-mailed to vmcopies@mercury.umd.edu. Each faculty member is requested to use their FRS account number for billing purposes. Special rates have been negotiated by the School with Copy Services. If you have copyrighted material that you would like to be copied for mass distribution or inclusion in a course packet, please submit a completed Copyright Permission Form (also available from Copy Services) along with the Copy Request form.

Facilities Management
The staff of Smith Operations is responsible for placing all service calls to the Department of Physical Plant and Department of Communication Services. Further, Smith Operations serves as the headquarters for the current Building Maintenance Technician. Thus, all requests pertaining to office keys, name plate issues, office moves, furniture, and telecommunications equipment should be directed to Smith Operations. Any problems or concerns with classroom or building maintenance should be directed to Smith Operations. The Department of Physical Plant is immediately notified of any problems; response time varies depending upon the situation.